Return & refund
/ Simple, fast, automated
30 days to change your mind
Choosing technical equipment remotely is not always easy.
At Nocika you have 30 days after receiving your order to return a product that does not suit you.**
Simple
a single click from your customer area
Without justification
no justification required
Fast
an immediate refund as soon as your item is returned
Your feedback in a few clicks
A process designed to be as simple as possible
1 - Submit your request online
Directly from your customer account or your order
2 - Receive your return document
Within 1 business day, we will send you the documents to include with your parcel.
3 - Return your parcel
Prepare your parcel with its original packaging and the documents provided
4 - Receive your refund
Upon return validation, we proceed to your refund using the original payment method
What you need to know
✓ The product must be new, unused and in its original packaging.
✓ Personalized products, gift cards and downloads are not eligible for return.
✓ Return shipping costs are the responsibility of the customer except in case of an error on our part or a defective product.
We are not able to process direct product exchanges.
If you would like a different product, simply return your item and place a new order.
Buy with peace of mind
Because equipment is sometimes chosen after careful consideration, we prefer to give you time to confirm your decision.
You order today with the certainty of being able to change your mind tomorrow (or the day after tomorrow ...).